Help desk support
Friendly remote support for login trouble, application questions, workstation problems, user changes, and the everyday issues that slow people down.
Managed IT services
Your business deserves an IT team that stays ahead.
GingaTech becomes the accountable technology partner behind your team. We support your people, monitor and maintain your systems, protect the essentials, and help you make better technology decisions as your business grows.
Local bilingual support • Security-first operations • Clear ownership
Your business ITManaged
DevicesMonitored
Microsoft 365Administered
SecurityProtected
SupportReady
Supportone place for your team to get help
Preventissues before they interrupt work
Protectdevices, identities, email, and domains
Improvetechnology with a practical roadmap
One accountable IT partner
The everyday IT work is handled
Managed IT is more than a help desk. It brings support, maintenance, security, Microsoft 365 administration, and ongoing guidance together under one team that knows your environment.
Proactive management
We monitor business devices, maintain core systems, apply updates, track health, and act on warning signs before they become larger disruptions.
Security by default
Endpoint protection, email and domain safeguards, identity administration, backups, staff awareness, and security reviews are layered according to your bundle.
Microsoft 365 administration
We manage users, licensing, access, security settings, Teams, SharePoint, OneDrive, and the Microsoft cloud services your organization depends on.
Proactive by design
We do not wait for something to break
Our team watches for trouble, resolves what is urgent, documents the work, and looks for the underlying improvement that will keep the problem from returning.
See
Monitoring, alerts, tickets, and conversations show us what needs attention.
Resolve
The right technician takes ownership, communicates clearly, and restores normal work.
Improve
We document the result, remove temporary workarounds, and recommend the next practical improvement.
Three managed IT bundles
Choose the level of coverage your business needs
Every bundle starts with responsive support and the essential tools required to manage a modern workplace. Each level adds more resilience, security, and strategic involvement.
Everything you need to get started
Standard
For organizations that want dependable day-to-day IT support, proactive management, and essential protection.Includes
- Help desk supportEveryday assistance for your staff.
- Basic endpoint protectionEssential antivirus protection maintained across covered business devices.
- Remote monitoring and managementDevice health, maintenance, updates, and remote support tools.
- Microsoft 365 administrationUser, access, licence, and service administration.
- Domain protectionMonitoring and safeguards that help prevent misuse of your email domain.
- Managed email signaturesConsistent, centrally managed business email signatures.
The right balance of quality and value
Professional
For businesses that want broader resilience, staff awareness, Microsoft 365 recovery, and stronger email safeguards.Everything in Standard, plus
- Microsoft 365 backupsIndependent backup and recovery for Exchange, OneDrive, SharePoint, and Teams data.
- Annual security reviewA structured yearly review of security posture, risks, and priorities.
- Security awareness and phishing trainingPractical employee education and simulated phishing exercises.
- Basic email filteringAdded protection against spam, common phishing attempts, and malicious email content.
Complete coverage for maximum impact
Premium
For organizations that need 24/7 expert security response, compliance support, proactive planning, and strategic IT leadership.Everything in Professional, plus
- Managed detection and response (24/7 MDR)Around-the-clock security monitoring, investigation, escalation, and expert response.
- Compliance review workflowsStructured reviews and documentation supporting compliance and cyber insurance requirements.
- Advanced email securityEnhanced protection against phishing, impersonation, malicious links, and attachments.
- Lifecycle managementPlanning and oversight for device replacement, warranties, standards, and technology refreshes.
- Virtual Chief Technology Officer (vCTO)Strategic guidance that connects technology priorities, risk, and business goals.
- Proactive monthly technology health visitA recurring onsite review to identify issues and improvements before they disrupt work.
- DLP and data governanceControls and guidance that help protect sensitive information and support responsible data handling.
Managed IT bundles require a minimum of five covered users. Coverage is licensed per user for one primary business workstation or device. Final scope, additional devices, and third-party licensing are confirmed after we assess your environment.
What support looks like
From a password reset to a full network renovation
Your managed bundle covers the ongoing services listed above. When work needs to happen onsite, involves new equipment, or becomes a larger project, we coordinate it clearly and keep the same team accountable from start to finish.
Remote support
Fast help without waiting for a site visit.
- Password resets
- Application support
- Workstation troubleshooting
- New user creation
Onsite support
Hands-on help when the issue is physical or location-specific.
- Network equipment resets
- Network outages
- Equipment moves
- Hardware diagnostics
Equipment installations
Professional setup, configuration, and testing.
- Network switches
- New workstations
- Replacement drives
- New monitors
Technology projects
Planned improvements delivered with business continuity in mind.
- Cable drops
- Server migrations
- Cloud migrations
- Network renovations
The GingaTech process
A managed transition, then continuous improvement
Discover
We learn how your business works, what your staff depend on, and where the current pain and risk live.
Onboard
We collect access, deploy management and security tools, document the environment, and coordinate the handoff.
Stabilize
We address immediate issues, standardize the essentials, and establish clear support channels.
Operate
We support users, monitor systems, maintain security, manage Microsoft 365, and communicate what matters.
Improve
Reviews and planning turn recurring issues, risk, and growth goals into a practical technology roadmap.
Clear ownership
You run the business. We own the technology outcome.
GingaTech manages
- User support and ticket ownership
- Monitoring, maintenance, and technical documentation
- Microsoft 365 and security administration
- Vendor coordination, recommendations, and technology planning
Your team provides
- A primary business contact and timely approvals
- Context about priorities, staff changes, and upcoming projects
- Required business, privacy, and compliance decisions
- Prompt reporting when something looks or feels unusual
Clear communication at every stage
Tickets record the starting condition, work completed, current status, temporary workarounds, and final resolution. That makes handoffs easier, prevents lost context, and helps us solve recurring issues faster.
Security is part of operations
Protection is built into how we administer users, devices, Microsoft 365, email, domains, backups, and change. The exact controls and review cadence depend on the selected bundle and your organization’s requirements.
A better IT experience
Let’s make technology one less thing your team has to worry about.
Start with a free consultation. We’ll review your environment, explain the right bundle in plain language, and outline a practical path forward.