SMS Privacy Policy

Ginga Technology Solutions - SMS Privacy Policy

This Privacy Policy explains how Ginga Technology Solutions collects, uses, and protects personal information submitted through our SMS (text messaging) services. By using or opting into our SMS communication platform, you agree to the practices described below.

What Information We Collect

When you interact with our SMS services, we may collect:

• Your mobile phone number
• The content of your messages (including support inquiries or keywords like STOP/HELP)
• Metadata such as time/date of messages and delivery status
• Contact details previously provided to us, such as name, email, or account info
• We do not collect sensitive personal data such as credit card numbers or government-issued IDs via SMS

How We Use This Information

We use your information strictly for the following purposes:

• To send service alerts, appointment reminders, or ticket updates
• To communicate with you regarding your services
• To offer customer support and respond to HELP requests
• To comply with legal obligations or carrier requirements
• We do not sell, rent, or share your mobile number or SMS content with third parties for marketing purposes

Opting Out

You can opt out of receiving SMS messages at any time by replying STOP to any message. Your number will be removed from our SMS system immediately.

Contact for Privacy Concerns

If you have questions or concerns about this policy or how your data is handled, contact us at support@gingatech.solutions or 613-216-9140 ext. 101.

Data Security

We take reasonable measures to protect your information. While SMS is not a fully encrypted channel, we use secure systems to store message history and customer data. Only authorized personnel have access to these systems.